After updating the firmware via the network connection, the Sony BDP-S360 died. It just flashes “SYS ERR” on the screen now and Sony’s eSupport says it will have to be sent in for repairs. In 7 to 10 days, not including shipping time, I may (or may not) get back a functional player. I sure hope Sony gets this Blu-ray thing sorted out soon.

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  1. harry says:

    Did the firmware update generate any errors? Did you have a USB drive? Did the firmware update use it? I just got a new player with version 006 and saw the update, but decided to delay the update in case there were problems (like yours). Since they haven’t pulled the update yet, hopefully your case is a fluke. I’m still holding off the update a while. It probably won’t make any difference to me anyway. Good luck fixing yours.

  2. Sean says:

    After going through the process apparently well and showing me the progress bars and what-not, the only feedback the unit provided was a big yellow triangle with an exclamation point in it on the tv screen, and “SYS ERR” on the front panel. The update was done via a network connection, so no, it didn’t use a USB drive. It could have been a fluke, true. Or maybe the software that manages the update doesn’t use checksums to establish an uncorrupted firmware download before applying it. Who knows. I typically delay updates such as this as a course of habit, not sure why I rushed into the breach on this one. Thanks!

  3. Stephen says:

    I recently tried to update the firmware via the network connection and it killed my player too. I wish I would have checked on the web first otherwise I never would have tried to update the firmware

  4. John FR Canada says:

    Same for me Man! I’ve been out of town for work, so I have not used the Sony BDP-S360 for awhile! When I returned home and turned it on, I was advised that an update was available. I accepted the update and was later informed that the Download was successful. However … at about stage 4 of the “installing update”, the front panel Glitched and read: SYS ERR and refuses to accept any other commands at this time. Kinda Shitty cause I have always trusted and had no problems with Sony Products.

  5. Sean says:

    The thing that bugs me the most is how lame Sony’s eSupport has been. Horrible customer service. I’ll be surprised if I ever get a working player back.

  6. Al says:

    Hi, just had the warning triangle of doom. Trying to do an update via disc, but looks like it needs to return for repair.

    No power or internet glitches during the process either. I’m phoning sony in the morning armed with the above info. thanks people, looks this is a pretty common issue?


  7. Sean says:

    If this group of comments is any guide, yeah, Sony served up a bad firmware update. I still haven’t got my player back. Or even heard a word back from them that I didn’t have to pursue doggedly to get.

  8. Scott says:

    Bought a 760, and the same thing has happened to me using the wireless update.
    Any other 760 owners with the same issue?

  9. Daniel says:

    I just purchased this for my folks for Christmas, don’t know the current version as of yet, but I plan to hook it all up before I give it to them. Was curious as if there were still problems with the 007 patch? I also was planning, if the update was needed, to use a flash drive to transfer the files, would anyone NOT recommend this? Thanks.

  10. Sean says:

    So far, I’ve only heard about problems from folks doing the online update via a network connection. Maybe the flash drive is safer? Hard to understand why it would matter. Particularly since Sony identifies the online update as the preferred method.

  11. David says:

    I was doing the update with an image of the downloaded file on a disc. File was correct size and had correct name – as the instructions advice. Got to step 4 and – “SYS ERR” Now it is bricked. – So no – the issue is not fixed yet. Nor is the disc a good option.

  12. Sean says:

    Thanks David, now that I look closer, I see that Al (November 30, 2009 at 1:41 pm) also was using a disc to do the update. So, clearly not restricted to the network updates. I’m beginning to think a certain batch of BDP-S360s was simply defective in the box.

  13. Sean says:

    That seems to be the case. Yay, Sony!

    I got mine back after about 40 days. Seems to be working, but I will be forever scared of any firmware update on a Sony product.

  14. Warren says:

    Updated, well tried to update my BDP-s360 by disc and got the same sys err display. From the looks of it my player is screwed. The 007 update is more like a downdate! Boo Sony!

  15. Alain says:

    I just open the box of my brand new BDPS360, work fine.
    Plug the lan wire, accept the update and now the blueray die.

    I have the SYS ERR and the drawer open. Even if I press power or close/open button, notting happen. If I old the power button for 10 sec, sys err came back and drawer open.

    What an update…

  16. Scott says:

    Got my BDP-s760 back from repairs…already installed with 007 update, so don’t have to do that again.
    Just not so sure I’ll ever update again in the future!

  17. Al says:

    hi, to clear things up, i first tried the online update where the s360 got bricked, i then tried the disc option afterwards with no success.

    After getting the runaround from sony repair centres (since these are mostly retail outlets, they dont want to know about online purchased warranty repairs), i phoned Amazon (where i purchased from) and they swapped with a new unit next day. Thumbs up to Amazon. Well done for a customer service that far exceeds that of a high street retailer.

  18. David says:

    I followed Sony’s step by step instructions to install a firmware update and now my Blu-ray player
    is a brick. When i inserted the CD it was recognized
    by the brick , it told me what firmware version i
    currently had and that i had put in a firmware upgrade disc with xxx.007 to select ok and it would
    update it for me. It displays YUP 0/9 then YUP 1/9
    and then YUP 2/9 and that is as far as the process
    got when the player ejected the update disc and displayed YUP NG. As per Sony’s instructions i pressed the power button until the player turned off
    and then powered it back on and was instructed by the site to reinsert the disc and after doing so the
    player simply keep ejecting it. When i turned it back on the YUP NG error had changed to SYS ERR and it even states this on Sony’s site yet it’s still a brick. I bought this unit the day it
    was released back in april 2009 so it’s not a bad batch as mentioned above. From reading the above posts it does this on numerous player models regardless if done via the home network of the update disc. Sony’s told me on the phone it was not a covered warranty item and so they would not pay for shipping and
    i told them i was going to file a complaint with the BBB. It clear that their firmware update had caused this issue. They should next day me a new unit and have a prepaid return label on the box , this is the way Dell does it as they truly support their products.

  19. Chris says:

    I’ve just had this error on my new BDP-S760.
    Only had it a day!
    When I connected it up I setup wireless internet access and checked for updates – it said I was already up to date.
    Watched half of Iron Man to test it out and downloaded some BD Live content OK.
    A few hours later I put District 9 in and clicked BD Live content and I was told I didn’t have internet access so went back into settings to see why.
    It couldn’t find my access point or any others and there are loads visible in my house. The configuration settings I had entered were all there correct but it couldn’t see the wireless network at all.
    I switched it off and tried again twice – still no access points available.
    I decided to switch it off at the wall but when it came back on I just got “Wait” then “Sys Err”.
    It’s now a brick and I didn’t even do a firmware update!
    Can’t eject the disk by powering on with eject held down like it says on the Sony support site so I can’t even try a disk firmware update to see if that’s the problem.
    I’ll have to take it back to the Sony shop and get a replacement but I’ll probably lose my copy of District 9 without even watching it!
    What a nightmare.

  20. Dan says:

    Literally opened it and while setting it up i updated it and half way through installing it a “!” came up on the screen and it started blinking “sys err”. Thought this dvd player was a good deal from all the reviews i was reading. . .

  21. Matt says:

    Just tried to update my bdp-s360, same problem sys err. I wish I would have found this website first. I am extremely dissapointed in Sony.

  22. Jay says:

    Sorry to hear about all the hassle however I purchased my Sony bdp-s360 from Walmart for $118 in early December. I’m pretty sure the firmware installed was .006. I went online to the Sony site made a disc and updated to .007 and it has worked fine since. Honestly, unless I had bought it online if I encountered an issue I would have just returned it for a new one. To hell with sending it back. Just keep trying until you get a good one. It seems rather obvious that there was a bad batch of players. They could be mixed up all over the country as well so who knows where you would find a batch that’s not screwed. I’ve given up on Brand loyalty because it seems like every company creates crap nowadays anyway. I hope some of you with issues returned yours and got a good one because it’s a pretty good player if it works.

  23. Matt says:


    Worked out of box.

    Got the player configured wirelessly.

    Downloaded update, while installing it crashed.

    Triangle with exclamation point on screen, Sys Err on Player.

    Sony told me it would take 7 days – from what you guys say, I better go ahead and get another.

  24. Mike says:

    Just took my BDP-S360 out of the box…setup the initial TV settings. Then did the firmware update…BRICKED!! Got the triangle of death and the SYS ERR displayed…I am so pissed! Had “Taken” ready to watch too. Sony (Ernie-a guy that could barly speak english) told me the same…7 – 10 days from the time I get the unit to Texas for “Repairs”. F them! It’s going back to the vendor and I think I’ll get a Samsung instead.

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